Domestic and Commercial Maintenance

Heatology Service Contratcs

It is very rare for our customers to experience problems with their installations. However, we do understand that everyone appreciates peace-of-mind and no one wants to be without hot water or heating through unexpected circumstances.

The annual health check included within in our service contracts, will enable us to ensure your heat pump or thermodynamic system continues to run at its maximum efficiency when you need it the most. Ofgem also point out that if the worst happens and your system stops you need to notify them and  your RHI payments will cease until it starts again.  So please take carefull consideration to our aftercare packages and help protect your investment.


NB: This Agreement Is For A Single Heat Pump.

For multiple Heat pumps  Please call us on 01392 823623


Aftercare Plans

Level of Cover

No Cover

One Star 

Two Star

Three Star

Heat Pump annual Inspection/Service No Yes Yes Yes
Hot Water tank annual inspection
G3 Unvented
No Yes Yes Yes
Buffer Tank inspection (if applicable) No Yes Yes Yes
Underfloor manifold inspection/service
(Max 2 with 8 zones)
No Yes Yes Yes
Telephone help line weekday 9am-4pm Yes Yes Yes Yes
Weekday engineer 9am-4pm Yes Yes Yes Yes
Emergency next day on-site engineer 9am-
No No Yes Yes
Weekend/public holiday engineer 9am-4pm No No No Yes
Weekday call out fee inc 1hr on site £75 £50 Yes* Yes**
Weekday on site labour charge/hour
£45 £40 Yes* Yes**
Weekend/public hol call out fee inc 1hr N/A N/A N/A £50
Weekend/public hol charge/hr thereafter N/A N/A N/A £45

*One Callout per annum **Two Callouts per annum

Price Range

One Star

Two Star

Three Star

Annual Service

No Call out

Annual Service

One Call out

Annual Service

Two Call outs

£210 12 Months

£17.50 Per Month

£300 12 Months

£25.00 Per Month

£420 12 Months

£35.00 Per Month


Our Heatology engineers will need to carry out a full inspection if you require cover retrospectively or,for a third party installation. Please check our terms and conditions here ( Service Agreement )or Call 01392 464430.

If you require Commercial & multiple heat pump maintenance contracts please contact us for a bespoke heat pump maintenance plan, simply call us on 01392 464430 to discuss your requirments in more detail.